Cancel/Change Order Policy

Last updated: March 2025

We totally understand — sometimes plans change or a mistake slips through. If you need to cancel or modify your order, we’re here to help.

Cancel or Change Your Order

To make any changes or cancel your order, please contact us within 4 hours of placing it.
Reach out through our Contact Us page or email us directly at support@hy99store.com.

After 4 hours, your order may already be in the shipping process, and we won’t be able to cancel or make changes at that point. So if you spot an issue, contact us right away!

Double-Check Your Shipping Address

Please make sure your delivery address is correct before placing your order.

• Hy99 Store is not responsible for packages sent to an incorrect or incomplete address provided at checkout.

• If your order is returned to us due to a wrong address, additional shipping fees may apply to resend it.

Need Help?

If you have any questions about your order or need assistance, don’t hesitate to reach out. Our customer support team is always happy to help!

Email: support@hy99store.com
Phone: +1(559) 921-4663
Support Hours: Monday – Friday, 9:00 AM – 6:30 PM EST

Hy99 Store
Operated by Happy Hair Salon LLC
Address: 18548 Sutter St, Hesperia, CA 92345