FAQ

Last updated: March 2025

We’re here to help! Below you’ll find answers to some of the most common questions our customers ask about shopping, payments, and returns at Hy99 Store.

Shopping Questions

How can I find a product?
You can use the search bar at the top of any page to quickly find what you’re looking for. Or feel free to browse through our product categories to explore!

Can I save items I like?
Yes! You can save your favorite products by clicking the “Add to Wishlist” button on any product page. It’s a great way to keep track of things you love.

How do I know if something’s in stock?
Each product page shows real-time availability. If you see an “Add to Cart” button, that means it’s in stock! If not, you might see an option to sign up for a restock notification.

Do I need an account to place an order?
Nope — you can check out as a guest! But creating an account makes things easier. You’ll be able to track orders, save shipping info, and get access to exclusive deals.

Payment Questions

What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and bank transfers. You’ll see all available options during checkout.

Is my payment info safe?
Yes, absolutely. We use SSL encryption and trusted industry-standard security tools to keep your personal and payment information secure.

Can I use a coupon or discount code?
Definitely! Just enter your coupon code at checkout in the space marked “Coupon Code”, and your discount will be applied.

What if my payment doesn’t go through?
If there’s an issue with your payment, you’ll get a notification right away. You can either try again or choose a different payment method. Just double-check that your details are correct and that you have sufficient funds.

Returns & Exchanges

What’s your return policy?
We offer returns within 180 days of delivery. However, eligible items must be sent back within 60 days of receiving them. Items must be unworn, unwashed, and in original condition.

How do I return an item?
Follow the instructions in your order confirmation email. Make sure to include a copy of your invoice and return the item in its original packaging.

Who pays for return shipping?
Customers are responsible for return shipping unless the return is due to an error on our part (like receiving the wrong item or a damaged product).

Can I exchange something?
Yes! If you need a different size or color, just reach out to our support team — we’ll help arrange the exchange.

Need More Help?

If you didn’t find what you were looking for or have more questions, feel free to reach out — we’re always happy to assist.

Email: support@hy99store.com
Phone: +1(559) 921-4663
Support Hours: Monday to Friday, 9:00 AM – 6:30 PM EST

Hy99 Store
Operated by Happy Hair Salon LLC
Address: 18548 Sutter St, Hesperia, CA 92345