Refund Policy

Last updated: March 2025

Thanks for shopping with Hy99 Store, operated by Happy Hair Salon LLC. We want your experience with us to be as smooth and stress-free as possible — especially when it comes to refunds, returns, or cancellations. Please take a moment to read our refund policy below.

Exchanges

Before placing your order, please double-check everything — size, design, quantity, and any personalization. Unfortunately, we can’t offer exchanges for errors made during checkout.

That said, if you notice a mistake, you can cancel your order within 24 hours and place a new one. Need help? Just contact our support team and we’ll guide you through it.

Order Cancellations

• Cancel within 24 hours: You can cancel your order for free within the first 24 hours after placing it.

• After 24 hours: Your order may already be in production. In that case, a 10% cancellation fee (based on the total order value) will apply.

• How to cancel: Email us at support@hy99store.com as soon as possible.

Returns & Refunds

We accept returns and refund requests within 180 days of delivery. After that, all sales are considered final.

You may be eligible for a refund if:

• Your item arrives damaged or broken

• You received the wrong product

• The item is a different size, design, or material than what you ordered

• The product is significantly different from what was described

We do not offer refunds for:

• Items that have been worn, washed, or altered

• Items returned without tags or original packaging

• Minor imperfections (like loose threads) that don’t affect function

• Issues not caused by us

To Request a Refund

When reaching out, please include:

• A copy of your receipt or order confirmation

• A photo of the shipping label

• Pictures or videos showing any damage or mistakes

• Screenshots of any relevant communication

Return & Refund Process

1. Send a Request: Email your refund request to support@hy99store.com with the documents above.

2. Wait for Approval: We’ll get back to you within 2–3 business days. If approved, we’ll send you the return address.

3. Ship the Item: You’ll be responsible for return shipping. Once sent, please email us the tracking number.

4. Confirmation & Refund: Once we receive and inspect the item, we’ll confirm everything by email and let you know if your refund is approved.

How Long Does a Refund Take?

Refunds are usually processed within 2 business days after we receive the returned item. A full refund, including the original shipping cost, will be issued.

If your refund hasn’t shown up after 10–15 business days, please check with your bank or card provider for updates.

A Few Important Notes

• Return shipping costs are the customer’s responsibility.

• We are not liable for packages lost or damaged during the return process.

• If you’re unsure about anything, contact us before returning your item — we’re here to help.

If you have any questions about this policy or need assistance, feel free to reach out to our support team anytime:

Email: support@hy99store.com
Phone: +1(559) 921-4663
Support Hours: Monday – Friday, 9:00 AM – 6:30 PM EST

Hy99 Store
Operated by Happy Hair Salon LLC
Address: 18548 Sutter St, Hesperia, CA 92345