Shipping

Last updated: March 2025

Thank you for shopping with Hy99 Store, proudly operated by Happy Hair Salon LLC. We’re committed to getting your order to you quickly, safely, and smoothly. Here’s everything you need to know about how we ship your items.

Shipping Carriers

We work with reliable carriers like USPS, DHL, EMS, and trusted local postal services to make sure your package arrives safely.

Order Processing

• Payment Verification: Orders are processed as soon as we confirm your payment.

• Business Days: We process orders Monday through Friday (Eastern Time), excluding U.S. postal holidays such as New Year’s Day, Independence Day, Thanksgiving, etc.

• Cut-Off Time: Orders placed before 5:00 PM (EST) are processed the same day. Orders placed after will be handled the next business day.

Estimated Delivery Times

Please note: Delivery times = Handling time + Shipping time. Delays may occasionally happen during transit, and we appreciate your patience.

Standard Delivery

• Handling: 1–3 business days

• Shipping: 7–15 business days

• Cost: $5.99

• Ships: Monday to Friday

Fast Delivery

• Handling: 1–3 business days

• Shipping: 7–10 business days

• Cost: $15.99

• Ships: Monday to Friday

Tracking Your Order

Once your order ships, we’ll send you a tracking number by email. Be sure to check your spam/junk folder if you don’t see it right away.

Heads-up: It might take 3–7 days for the tracking info to appear in the carrier’s system. If there’s still no update after that, give it a little more time or reach out to us.

Custom & Special Orders

If your item is customized or made-to-order, please allow some extra time. The timeline depends on the level of customization involved.

Where We Can’t Ship (Currently)

We’re unable to ship to:

• Alaska, Hawaii, Puerto Rico, Guam, or the U.S. Virgin Islands

• APO/FPO addresses

• Any international locations

Tracking & Support

You’ll receive two emails from us:

1. Order confirmation

2. Tracking info, once your order ships

If your order hasn’t arrived within the expected time, feel free to contact us at:
Email: support@hy99store.com
Phone: +1(559) 921-4663
Support hours: Monday – Friday, 9:00 AM – 6:30 PM EST

Incorrect Shipping Address

Please double-check your shipping info before placing your order.

• Mistakes may delay delivery or cause your package to be returned.

• Extra charges may apply if we need to resend the order.

• We can’t be held responsible for loss, theft, or damage if the parcel is redirected or forwarded after leaving our warehouse.

Our Promise to You

We care about your experience and want to ensure your package arrives safely and on time. If you ever need help or have a question, we’re just an email or phone call away.

Thank you for choosing Hy99 Store — we truly appreciate your business!